Contact Us

Get answers faster. Contact one of our friendly customer service professionals with questions about your Long Lines services. At Long Lines, customer loyalty is our main focus. We appreciate hearing from our customers and will work hard to improve your Phone, Cable, Internet & Wireless experience.

By Phone

Customer Support


Toll free: 866.901.5664
Monday - Friday: 8 a.m. - 6 p.m.


For more information about service availability, offers, or to order new service call:

Consumer Sales: 866.901.5664
Business Sales: 866.994.7478

Many online offers, discounts and phones are exclusive to and may not be available when purchasing over the phone.

Wireless Customers

Call Customer Service by dialing 611 from your wireless phone. If you're calling about a technical issue with your wireless phone, please call from a landline phone and have your wireless phone in hand so we can troubleshoot the issue.

We offer this FREE feature to all of our customers, to provide an easy and convenient way to check your account status.

  • Text 225 (BAL) for your account balance and due date
  • Text 7245 (PAID) for the date your last payment posted
  • Prepaid customers text 397 (EXP) to check their expiration date

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By Email

Email us at

In Person

Find a Long Lines Wireless store near you.

By Mail

Long Lines
PO Box 67
Sergeant Bluff, IA 51054