- Email
Web Hosting
Virus Information
- WebTV Hook-up
Internet Connection
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What are the system requirements needed to use Long Lines Internet services?
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PCs running windows 2000/XP/Vista are preferred. Windows 3.11 is not acceptable, we cannot offer software or support options for Windows 3.11.
A Pentium 2 with at least 128 Meg of RAM, CD-ROM, 50MB available hard disk space, a Network Card and/or a 56K modem, 14.4 modems are not supported.
Macintosh must be running system 10 or OsX with 128 Meg of RAM, CD-ROM, 50 Meg of available hard disk space, a Network Card and/or a 56k modem. 14.4 modems are not supported.
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Can I have Long Lines Internet on 2 computers?
Yes.
However if you are using Dial-up these systems cannot be logged in at the same time. You would have to purchase an additional fold dialup account at regular monthly rates to allow two systems simultaneous connections. With High speed you can have multiple systems.
Do I still have to pay for service if my computer, modem, or settings are not working?
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Think of our services like a utility such as telephone or cable TV. If you use it or not, it is still there and you pay for it unless you want it disconnected. Likewise, with your Internet account, you may not be actively dialing into it, but it is costing us server resources and disk space, not to mention still collecting your Email and hosting your web pages.
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It is the customer's responsibility to seek the appropriate help if their computer and/or hardware is not working. It is the user's responsibility to report any connection problems in a timely order since we do not know if you are having problems or not. There will be no grace periods or fee reductions during the time you are unable to access Long Lines Internet due to a hardware or software problem on your end.
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- How do I change my dial-up phone number?
Windows ME (Millennium Edition) phone number change
Open My Computer on the desktop.
Locate the Control Panel icon, open it.
Inside the Control Panel window there should be a Dialup Networking icon, please open it, located there is Pioneer, Long Lines, or possibly My Connection icon. Right click on that icon (use the button on the right side of the mouse to click) then select Properties with the left mouse button. This dialog will show the phone number, here is where you need to insert the new number. Select OK.
Windows XP Phone number change
Simply bring up the connect window (the one that you see prior to it dialing). Here is where you insert the new number, then click dial. It may ask you to "Make the phone number change permanent" please choose Yes. That's it.
Troubleshooting Frequent Disconnect Problems
Occasionally Long Lines customers report to us problems related to unexpectedly losing their dial-up connection. Nearly everyone who gets Internet access via their phone line and modem experience this problem at one time or another. There are many things that can cause a modem to drop the on-line connection and troubleshooting this type of problem can often be difficult and frustrating. But with a systematic approach we can usually figure out the cause. More...
Help for Slow Dial-up Connections
As Long Lines brings 56k digital technology into more and more communities, we're finding that some users with 56k modems continue to connect at 33.6 or less. If you're experiencing this problem go through all the steps in the troubleshooting matrix…
How do I disable call waiting?
When using dial up networking, you can disable call waiting from the Dialing Properties button on the Connect To screen.
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Email
What is my Email address?
Your Email address is usually, your username, the @ symbol, then pionet.net.
For instance, if you have an account with Long Lines Internet, your Email address would be your: username@longlines.com; An example of this would be webmaster@longlines.com
How do I find a friend's Email address?
There are a number of services on the Internet that act as Email "White Pages" -- although there is no single master source for this information. Here are a few of the more popular sites:
Yahoo's People Search
Internet Address Finder
Four-11 / LookUp
What if your friend/relative is not listed?
Our best recommendation is to call them and ask them for their Email address. Long Lines Internet will not give out someone's Email address if asked.
Why can't people reply to the Email I send them?
If people you send messages to can't reply to you, your reply-to address in your Email software may be wrong. If the address is incomplete or otherwise incorrect, people won't be able to return messages to you by using the Reply command in their mail program. Please go to the main support page for assistance on your specific Email software.
Why was the Email message I sent returned?
Electronic mail typically bounces for one of two reasons:
* Host unknown - The site you're mailing to may not exist. The site (the part of the Email address after the @ sign) must be a valid Internet site, and must be spelled correctly. If the host you specified in the Email address can't be found, your message has no destination, and must be bounced back to you. When this happens, double-check the destination Email address and try to re-send your message to the right place.
* User unknown - The other likely reason your Email may bounce is this: although the destination site (the part after the @ sign) is valid, there is no username that answers to the name you specified. (The username is the part of the Email address that comes before the @ sign.) When this happens, double check the username of your intended recipient, and re-send your message. Usernames must be spelled correctly, and are usually case-sensitive (USERNAME@someplace.com is not always the same as username@someplace.com).
Can my Email password be different from my login password?
No.
Your account does have two passwords - the login password and the Email password. However, your mail and login password MUST remain the same for systems and accounting reasons.
How do I get all of my Email forwarded to another Email address?
If you would like your Email to be forwarded to some other Email address, there is a simple solution. Simply create a text file in any text editor (Notepad, Word, etc.). The Email address that your mail will be forwarded to is the only text to be included in this file. Name the file whatever you like; we'll call it forward.txt for example. Now use your FTP client to upload that file to your directory on the Long Lines Server. Once the file is on the sever, rename it to ".forward". Your mail will now be forwarded to the address specified in the .forward file.
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Web Hosting
How do I upload my home page?
First you will need FTP software like WSFTP. You can download this for free at http://www.download.com/.
At download.com you will need to type this in WSFTP, hit Go!
The next screen is the results page. On here click on the first one listed.
Then click on the Download Now button.
In a few seconds a box appear in the center of your screen.
Choose Save this program to disk and hit OK.
To make it easier have it download to the desktop.
Then hit Save. It will take several minutes to download and when it's done there will be a new icon on the desktop.
Double click on this and the setup will begin.
After the setup has finished you will have to run the program from Start, Programs and WSFTP.
USING WSFTP
It will not have the profile name listed as Long Lines... Just click on NEW and fill it in with this information:
Profile name: Long Lines
Host Name Address: ftp.longlines.com
Host Type: Automatic detect
User ID: Your username
Password: Your password
Please DO NOT have Anonymous checked!!!
After this hit OK, it will then log you in.
The left side of the screen will show your local system.
This is your hard drive.... As you can see the location is in the Program Files directory. You need to change to the directory that your images are located in. Simply click the little green arrow located near the top of window. The easiest way to find your stuff is to go all the way to C:\ and then go to the correct folder.
The right side of the screen will show the remote system.
You need to create a public_html directory on the right side.
Hit the MKDIR button on the right.
Type in public_html and hit OK.
It will then appear in the main right box.
Now double click on the public_html listing. It will take you to that area.
This is where your files have to be so the world can see them.
In the middle of the two windows is the upload and download buttons.
The button on the bottom pointing to the right is the upload feature.
This is the one that you will use!!!!!
So to send files you simply click ONCE on the file on the left box and then click the upload arrow. The file is uploaded.
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Virus Information
Can I catch a virus by looking at a web page?
Yes. With the new Vote virus and NMIA, you can catch viruses by looking at web pages they try to download a file on to machine and thus infecting you. Tech Support at Long Lines Internet stresses the use of current and updated anti virus software. Keeping your browser updated with the most current version will assist in preventing these types of infections. Please refer to Windows Update under the Tools menu of the Internet Explorer or if using Netscape navigator check with http://www.Netscape.com to keep your browser updated.
How can I avoid being infected by a virus through email?
The only way to be infected by a virus set by e-mail is to open the attachment, usually seen as a paper clip within the message, some viruses this will attempt to run a program once the paper clip has been clicked on and file underneath selected. Most viruses come in .exe format, others will be seen as a visual basic script or .vbs extension. Paying attention to the files attached to Emails, even from people you know, will prevent your system from being infected. Tech Support at Long Lines Internet stresses the use of current and updated anti-virus software.
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Web TV Hook-up
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Can I hookup my WebTV to your service?
WebTV connections are supported by Long Lines Internet.
We have the ability to connect you with WebTV via our modems.
However we do not do the technical support for the WebTV units in any aspect, other than the dialup connection.
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*NOTE: You may have long distance telephone service to get WebTV to work.
You can get more info at 1-800-GO-WebTV or their website at http://www.webtv.net/.
- Please read the following...
Long Lines Internet is in a position to say that WebTV can be contacted through our service. Long Lines Internet offers a connection through Long Lines Internet's servers to WebTV, all of Long Lines Internet's basic Email and Newsgroup services and features are not accessible while using the WebTV system. We can offer Technical Support to the point of getting the Long Lines Internet information entered into the WebTV setup, anything further will be the responsibility of WebTV. Long Lines Internet accepts no responsibility for any long distance or other fees that you incur.
Please note that you have to setup an account with WebTV before setting up the Pioneer Connection.
Follow the steps illustrated in your WebTV manual. NOTE: You can't modify the settings of WebTV to dial Pioneer unless you are dialed up and connected to WebTV.
Step 1:
On the 1st screen when the WebTV connects you will see a Setup choice on the left, please click there to begin the configuration.
The WebTV unit should have the Use your ISP installed in the setup section.
If it does not contact WebTV, to get further instructions on getting this.
Step 2:
Enter the Use your ISP section.
Make sure that the Service Provider Name is set to 199.120.116.1
Login Name is the one that you were assigned when set up the Pioneer account, in all lower case.
The Password is the Pioneer password the you setup with your account, this is case sensitive.
After this screen is filled in click on DONE.
Step 3:
The last thing to do is Connect. This you will find on this screen at the bottom.
The Phone number that appears should be the local one that you entered before.
