Support > High Speed Internet > Cable Modem > Why isn't my cable modem working?

Why isn't my cable modem working?

Use the charts below to help determine why your cable modem is not working. If you still have problems, please contact us at 712.271.4000 or toll-free at 866.901.5664.

Key Item Flashing Light Solid Light Motorola SGB900
1 POWER None The power supply is working properly.
2 RECEIVE Scanning for a receive (downstream) channel connection The downstream channel is connected.
3 SEND Scanning for a send (upstream) channel connection The upstream channel is connected.
4 ONLINE Scanning for a network connection The startup process is complete and the SBG900 is online.
5 ACTIVITY Transmitting or receiving data A computer or other device is connected to the USB or Ethernet port.
6 WIRELESS Wireless activity Wireless features are functioning properly.

 

Key Item Flashing Light Solid Light Motorola SGB901
1 POWER None The power supply is working properly.
2 RECEIVE Scanning for a receive (downstream) channel connection The downstream channel is connected.
3 SEND Scanning for a send (upstream) channel connection The upstream channel is connected.
4 ONLINE Scanning for a network connection; transmitting or receiving data over the Internet The startup process is complete and the SBG901 is online.
5 WIRELESS Wireless activity Wireless features are functioning properly.

 

Key Item Flashing Light Solid Light Arris DG860
1 POWER None The power supply is working properly.
2 DS Not connected to the Internet. The downstream channel is connected to the Internet.
3 US Not connected to the Internet. The upstream channel is connected.
4 ONLINE None The DG860 is connected to the Internet.
5 ETHERNET Transmitting or receiving data A computer or other device is connected to the modem.
6 WIFI Wireless activity Wireless features are functioning properly.

Key Item Flashing Light Solid Light Arris DG950
1 POWER None The power supply is working properly.
2 DS Not connected to the Internet. The downstream channel is connected to the Internet.
3 US Not connected to the Internet. The upstream channel is connected.
4 ONLINE None The modem is connected to the Internet.
5 LAN Transmitting or receiving data A computer or other device is connected to the modem.
6 WLAN Wireless activity Wireless features are functioning properly.

Key Item Flashing Light Solid Light Arris TG862AS
1 POWER None The power supply is working properly.
2 DS Not connected to the Internet. The downstream channel is connected to the Internet.
3 US Not connected to the Internet. The upstream channel is connected.
4 ONLINE None The modem is connected to the Internet.
5 LAN Transmitting or receiving data A computer or other device is connected to the modem.
6 WLAN Wireless activity Wireless features are functioning properly.
7 TEL 1 The phone is off the hook. The phone is on the hook.
8 TEL 2 The phone is off the hook. The phone is on the hook.

 

 

 

Contact Customer Care

712.271.4000
or toll free at
866.901.5664
M-F 8 a.m. - 6 p.m.

Customer Care Representative