Frequently Asked Questions - Wireless

Who is elgible to sign up for services?

You must be at least 18 years old in order to sign up for our wireless service.

Do I have to pay a deposit?
Whether or not you have to pay a deposit is determined by your credit rating.  We will require you to provide us with a deposit and, if you payment history is unsatisfactory, may require you to increase that deposit or provide an advance payment.

Are there activation fees?
Long Lines Wireless will charge you a one-time non-refundable Activation Fee of $30 for each new wireless phone number that is assigned to you, unless waived as part of a marketing promotion.

Can I change my calling plan? 
You have the option to change to any qualifying Calling Plan at any time at no additional fee, although you may have to purchase a new Phone, or extend the term of your Agreement, to be able to take advantage of a new Calling Plan. 

Are there strings attached? 
Changes to your Calling Plan generally will be effective only after we have provided notice to you on a bill, by separate mailing, by text message, or otherwise.  However, if (a) your Calling Plan is part of a package with landline voice, video, and/or data services provided by Long Lines Wireless's affiliates and you change one of the other services in the package, your rates may be immediately adjusted without prior notice to a Calling Plan for which you qualify, or (b) you receive our Service via an affiliation with a business or other organization that has an agreement with us to make our Services available, such an arrangement may be modified or terminated without notice to you. 

What is Directory Assistance (411)?
Directory Assistance allows you to find a specific wireline number or address. When you dial 411, your call is routed to our directory assistance service, and you will be billed a separate fee of $1.50 for each such call.  Unless your Calling Plan provides otherwise, directory assistance calls will be charged against your monthly allowance for local or travel minutes.

What are all these taxes I have on my bill?
Your Calling Plan will include sales, excise, and other taxes and surcharges that we are required by law to bill to customers.  They will be based on the taxes and surcharges applicable to the street address you provided to us.  If you are tax-exempt, you must provide us with copies of your exemption certificates and pay for any filings we are required to make.  Your bill also will include a Regulatory Cost Recovery Fee of $1.25 per month to recover or help offset the costs of government surcharges and fees imposed on LLW and costs associated with government regulations and mandates on our business including, for example, number pooling, number portability, E-911 service, and federal and state Universal Service Fund charges.  

Can I buy my phone from somewhere else?
You may purchase your phone somewhere else, but it must comply with the Federal Communications (FCC) regulations and be compatible with our GSM/GPRS network and your calling plan.

Can I cancel my services?
You may cancel your wireless service for any reason within 14 days after acceptance without paying the Early Termination Fee by:

• Informing Long Lines Wireless you want to cancel service

• Returning the phone in like-new condition with all components in original packaging

• Paying for all service fees and charges incurred up until the end of the day in which we terminate the service