Customer Support




How do I contact Long Lines?

Long lines can be contacted four ways:

Phone: Customer Support: 712-271-4000


In Person: Find a Long Lines store near you.

Long Lines
PO Box 67
Sergeant Bluff, IA 51054

Where are you located?

Click here to locate a Long Lines store near you!

How do I find out if service is available to my home?

Please fill out the check service availability form on this web site, or call our office at 866-901-5664 Our customer service reps will be able to tell immediately if cable has ever been connected to your home. If so, we can service it. However, if your home has never had cable service before, one of our technicians will stop by to see if we can service your location. The tech will not have to come in your home at this time, so there is no need for you to be there. He will then notify our office of his findings, and we will contact you.

What channels are available?

Click here to view our channel lineup

How soon can I get my cable connected?

If your home has never had cable, the length of time depends on your location and will be estimated on an individual case basis.

How long must I wait for the installer the day of installation?

Your time is valuable! That's why we set up appointments.

What if I forget the date of my installation?

Feel free to contact our office anytime you have a question. You can request to have our office call you a half hour before your install time.

If I miss the installer, what should I do?

You know you missed the installer if you find a yellow tag on your front door saying "Sorry we missed you!" Call our office and we will send the installer back that day if possible, or reschedule your appointment for a more convenient time.


How fast is it?

Long Lines offers the fastest Internet speeds with download capabilities up to 1GB! We offer speeds and prices that will fit your particular needs.

*Actual speeds will vary. Factors that affect downstream data speed include: overall network traffic; the computer's performance and configuration; accessing non-cached or cached data; location and configuration of the accessed server; performance characteristics of each component of the data network; the number of users, and all users' compliance with MyACTV's Acceptable Use Policy, available at;Upstream data transfer speed is limited to 1 Mbps.

What does a faster connection do for me?

Subscribing to a faster Internet package will allow you to download files quicker, stream movies seamlessly without the need to buffer content. If you have several people in your household you will be able to have multiple sessions going at the same time and everyone will be able to have the bandwidth they need.

Internet - Installation FAQs

Are there additional installation or setup fees?

Installation fees may be applied if your home or business is not wired for Cable TV.

Can I get Long Lines in my neighborhood?

Long Lines Internet is available everywhere that Long Lines Cable TV is available. There are some additional areas where we provide Internet. Please use the Service Availability form or call us at 866-901-5664.

Does Long Lines install new cable in my neighborhood?

Long Lines is constantly expanding our service coverage area. Please use the Service Availability form or call us at 866-901-5664.

What's involved in the installation process?

While it may only be necessary to install a splitter on the existing cable, due to the potential for introducing "noise" or interference into your cable system, a qualified technician will perform the installation of the splitter and cable outlet. If user-installed splitters are already present, the technician will perform quality assurance tests before deeming the service operational, and, if necessary, will rewire the outlet to meet proper specifications

Internet - Equipment FAQs

What hardware and software do I need to use Long Lines?

Software: Microsoft Windows Vista or later. Mac OS X 10.2 or higher.Hardware*:

Hardware: You will need a two-way, DOCSIS 3.0 or higher compliant cable modem, if you are subscribing to a DOCSIS 3.0 service, with a small rental fee.

*Hardware must meet or exceed minimum requirements defined by the manufacturer to run the particular operating system.

What are the minimum system requirements?

Microsoft Windows Vista or laterMac OS X 10.2 or higher

Hardware must meet or exceed minimum requirements defined by the manufacturer to run the particular operating system.

Requirements for 300M Ultra:

Software: Your desktop or laptop should be running a Microsoft Window 7 or above, or an Apple Supported OS X 10 operating system. You should use a recent version of one of the following browsers for the best speeds: Chrome, Firefox, Internet Explorer, or Safari.

Hardware: You can use a Cat5e or Cat6 Ethernet cable to facilitate your wired connection. Your desktop, laptop, router or any other device within your home network should have Gigabit Ethernet interfaces or adaptors for wired connections or have Wi-Fi adapters capable of 300Mbps speeds.

What is the difference between Fast Ethernet and Gigabit Ethernet?

Speed of Fast Ethernet is 100Mbps

Speed of Gigabit Ethernet is 1000Mbps

What is a cable modem?

A cable modem is an external device that connects to your computer. Cable modems translate radio frequency (RF) signals to and from the cable plant into Internet Protocol (IP); the communications protocol spoken by all computers connected to the Internet.

Can I attach a server to your network?

It depends. The residential Long Lines Broadband service is for private, home use only and does not support or allow servers of any kind. However, Long Lines has several levels of Business service available that do allow the kind of connectivity a server requires.

Flight Gigabit

What does 1 Gigabit per second Internet mean?

The connection speed available at the device we install on your premises is capable of transmitting 1,000,000,000 bits of information every second. Understand that your actual throughput speed depends on many factors.

Why would I want Long Lines Broadband Flight 1Gbps service in my home or business?

Because this is the most advanced, cutting edge technology that can dramatically change the way you interact with the Internet. To start, here are some key benefits to consider:

For Your Home:

  • Browse the Web with instant page changes, photo sharing, shopping and more with no buffering.
  • An amazingly fast, richer multi-player gaming experience.
  • Stream Multiple movies simultaneously on devices throughout your home.
  • Imagine a future with everything from virtual doctor appointments, remote access to the classroom, and even live participation in public events, right from your living room

For Your Business:

  • Download and upload huge files in a flash
  • Video conferencing
  • Best experience for multiple employees
  • Perfect for data-hungry applications
  • E-commerce
  • Increased productivity and more!

What do I need to know about Internet speeds and Flight?

We want to make certain you enjoy all of the benefits offered by Long Lines Broadband Flight gigabit speeds! Our engineers and technicians have put a lot of work into designing systems to help deliver that gigabit experience inside your home. First, we pull a fiber optic connection directly to your home and connect it to an Long Lines Broadband provided Optical Network Terminal (ONT).

Wired Devices

Although Long Lines Broadband Flight provides 1 Gigabit speeds, there are a number of factors that can cause your network speeds to slow down. Some of these include:

  • Network interface card capabilities: If your computer, laptop, and tablet has a 1 Gig network interface card, the device has the ability to communicate with Long Lines Broadband Flight fiber network at 1 Gig speeds when connected to the Network Box with an Ethernet cable. Some devices that have a 1 Gig network card may not communicate at that speed inside the device, which can also affect your overall communications speed.
  • Older network hardware: Many factors affect upload and download speed, including the type and age of hardware, the operating system, web browser, and the other applications. Even devices as new as 2-5 years may not be capable of 1 Gig throughput. When performing network speed tests, make sure your device is wired to the network with no other applications running.
  • Slow connections between Long Lines Broadband Flight fiber network and the websites you visit: Not all points on the Internet between Long Lines Broadband Flight fiber network and the websites you visit (including speed test websites) necessarily run at 1 Gig. Even if our network and your devices are can accommodate 1 Gig speeds, you may not receive 1 Gig speeds from end to end - often due to heavy traffic or rerouting delays on other parts of the Internet.

Wireless Devices

Wireless adapters typically do not accommodate the full 1 Gig speed. To get the fastest possible network speeds, you should use a wired connection. If you do use wireless devices with Long Lines Broadband Flight 1 Gig service , you can still expect much faster speeds than you would get with other types of wireless access. Wireless speeds can be improved by reducing exposure to interference from outside sources that can cause significantly reduce network speeds for wireless devices.

What speeds can I expect to receive on various mobile devices?

This section describes the maximum expected speed based on real-world conditions with common mobile devices. Where a range is displayed, the exact speed depends on the equipment you have (such as device types/models, locations of equipment relative to your Wi-Fi devices) and the 802.11 version your device uses.

What speeds can I expect to receive on various laptop computers?

This section describes the maximum expected speed based on real-world conditions. Where a range is displayed, the exact speed depends on the equipment you have (such as device types/models, locations of equipment relative to your Wi-Fi devices) and the 802.11 version your device uses.

Do I need to buy new devices?

Probably not, unless they are older. Any device between the modem and your computer could be a weak link in the chain, limiting the speed of the connection. These devices may include your firewall, router, switch and laptop, tablet or smartphone. Check the documentation for the specific devices to find out the maximum speeds. Newer equipment with a 1000BaseT network interface card may support up to 1 Gbps speeds. However, most smartphones and tablets are limited to speeds well below 1 Gbps. Check for your devices' performance characteristics here.

What types of cables will be used with Long Lines Broadband Flight Gigabit?

CAT5e and Cat6 Ethernet cables best support Long Lines Broadband Flight Gigabit speeds.

Do I need additional equipment?

No. When we install your new home Internet service we will activate an Ethernet port that will connect to your computer or network device.

Will I need a modem?

You do not need a modem. Long Lines Broadband will provide the device that the fiber connects to (Optical Network Terminal).

Can I buy my own modem?

No, Long Lines Broadband Flight Gigabit service does not use a modem. It uses an Optical Network Terminal (ONT) that we will provide as part of the service.

Will I be able to use WiFi with Long Lines Broadband Flight Gigabit?

Yes. The equipment we will provide is designed to give you faster Internet access either through the wired connection. You may also connect a wireless router to the device that Long Lines Broadband Flight provides. For the best performance, we recommend you use an 802.11AC router with 3 X 3 antenna and multiple streams. Long Lines Broadband can provide these routers for an additional charge.

Can I use my own wireless router?

Yes. We recommend an 802.11ac router with a minimum of 3 X 4 antenna configuration and multiple streams to receive the best wireless experience. For robust speed throughout your home, you should consider a wireless mesh product from Long Lines or consumer models like eero, Netgear Orbi or Linksys Velop. Please note that wireless speeds are dependent on the device capabilities.

Will my WiFi connection be as fast as a wired connection?

No, WiFi connections are slower than wired connections. We recommend an 802.11ac router with a minimum of 3 X 3 antenna configuration and multiple streams to receive the best wireless experience. Please note that wireless speeds are dependent on the device capabilities.

What is fiber optic cabling and what are its benefits?

Fiber optic cabling contains one or more strands of glass. Digital pulses of light carry signals along the line at the speed of light. This is the preeminent technology for Internet speed and reliability - it offers the highest speeds, best signal transmission, and best reliability in adverse weather conditions.

Is the speed the same in both directions (uploading and downloading)?

Yes, this is one of the great technological benefits of the service. Long Lines Broadband’s service will deliver 1Gbps upload AAn Long Lines Broadband Optical Network Terminal (ONT) will be placed on the side of your home or business, which will house the fiber connections from the home or business to the rest of the Long Lines Broadband Flight fiber network. Fiber optic cable will also be run underground or overhead (following utilities) from the street to the box on the side of your home or business. ND download. This is particularly important for home-based businesses and two-way video conferencing sessions among other benefits. Actual transmission speeds will depend on your equipment.

Will there be a need to place any equipment on my home or business?

An Long Lines Broadband Optical Network Terminal (ONT) will be placed on the side of your home or business, which will house the fiber connections from the home or business to the rest of the Long Lines Broadband Flight fiber network. Fiber optic cable will also be run underground or overhead (following utilities) from the street to the box on the side of your home or business.

How far does the fiber actually go into my house or business?

Fiber connects to an Optical Network Terminal (ONT) in your home or business. This allows Ethernet services to connect to devices in the building.

What can I expect on the day of the Long Lines Broadband Flight fiber installation?

On the day your installation is scheduled, our dispatcher will give you a confirmation call before the installer arrives. When our Installation Specialist arrives, he or she will ask you where you want the equipment placed and will be ready to offer advice about positioning the devices to optimize your signal throughout the home or business. If possible, plan to have all your devices in their permanent locations prior to the arrival of the installer. Clear other items out of the areas where you think the Installation Specialist might be working. Your feedback is welcome and appreciated in order to provide you a successful installation.

If you plan to use the Long Lines Broadband wireless access point, you’ll want to figure out a location where you can get reliable coverage throughout the house or office area. The installer will string network cable to join that location to your Long Lines Broadband Optical Network Terminal (ONT).

Smart WiFi

What is Long Lines Smart WiFi?

Smart WiFi uses the latest technology to create a seamless coverage blanket to connect all your devices throughout your home.

Does Smart WiFi replace my current WiFi router?

Yes. Smart WiFi is a complete WiFi system that replaces any current WiFi access points.

What is included with Long Lines Smart WiFi?

Your subscription includes a modem, a WiFi extender unit, and access to a free app with advanced features advanced WiFi management tools that let you set parental controls, set up a guest network, manage passwords and more.

How many Smart WiFi extender units do I need for my home?

The modem and extender unit that comes with your subscription are perfect for most 1-2-bedroom homes. Larger homes will need more units to cover additional rooms. Our Customer Care team and installation technicians will make certain you have the correct devices to deliver the right coverage for your specific floorplan.

What devices work with Long Lines Smart WiFi?

All of your WiFi enable devices should have no problem connecting to Smart WiFi.


Do you have a program guide for your channels?

  • Tune to channel 4 to view our 24-hour continuous scrolling list of our basic channels
  • Visit the TV Guide Website and enter your zip code for up to date program listings.
  • Add a digital cable box or DVR - and always know what's showing!

How do I order PPV?

Please tune to cable channel 350 for ordering information and previews of pay-per-view featured movies, or press the menu button on your remote and go to the PPV icon.

Or visit the PPV section of this web site.

What channels do you offer?

View our channel line-up.

Television - Equipment FAQs

Do I need a converter box?

If your TV does not have an internal QAM tuner, you will need some type of converter for your TV to receive our 100% digital signal. We have several options available on our equipment page.

How do I get a remote control for my converter?

Remotes are available from our office.

I would like to hook up cable to additional TVs in my house. Is there any charge?

No! There is absolutely NO MONTHLY CHARGE for extra outlets. They are free with your cable service! There is a one time installation charge if you elect to have one of Long Lines' technicians activate the outlet. If your TV or VCR is not cable ready and you need an additional converter, there will be a monthly rental fee.

What should I do if I experience technical problems with my cable?

Please refer to our online troubleshooting guide. You may fill out a Technical Repair form online and submit it to us. Always feel free to contact our office via our technical assistance line 24 hours a day/7 days a week at 866-901-5661.


What does TiVo do?

TiVo powered by Long Lines provides you with the ultimate TV Experience. You always get TV you'll love wherever you are. With TiVo you will be able to record 6 shows at once, watch live TV or recordings on tablets & smart phones, get instant recommendations for what to watch, get full DVR control in every room of your home and so much more.

How many shows can I record at one time?

TiVo powered by Long Lines lets you record up to 6 shows at once. With that much recording capacity you will never argue over whose show gets recorded!

How many shows can I save on my DVR?

TiVo powered by Long Lines allows you to store up to 1,000 hours – up to 150 HD/1,000 SD hours of recording capacity. Note: Actual high-definition recording capacity may vary based on television signal source and content.

Can I watch On Demand with TiVo Service?

Yes. With our TiVo service not only can you watch On Demand, but you can now easily search On Demand or Browse On Demand using the Search and Browse features of TiVo. On Demand becomes so much easier to use and enjoy with Long Lines’ TiVo Service.

How many tuners does the TiVo T6 DVR have?

The TiVo T6 DVR has 6 tuners that allow you to record up to 6 shows at one time.

Can I set parental controls on the TiVo Service?

We offer a wide range of parental controls to block specific channels or ratings. You can also set a pin to prevent VOD purchases. For more help please see the ‘Quick Guide’

I already own another TiVo device, can I link it to TiVo from Long Lines?

Yes. Most TiVo DVR devices that you bought at a store will work with the TiVo service from Long Lines. If your existing devices are not MoCA capable you may not be able to share recordings between your existing DVRs and the TiVo service from Long Lines.

What is the difference between retail TiVo Roamio and the TiVo T6 from Long Lines?

The TiVo T6 from Long Lines is similar to the retail TiVo Roamio. The big benefit of the T6 DVR from Long Lines is that there is no upfront cost and that the T6 is fully integrated with Long Lines On Demand, bringing you the latest hit shows and movies. You also have the benefit of 24x7 technical support with Long Lines and should your T6 DVR fail to work, we will replace it.

Multi-Room Service - Does TiVo provide multi-room DVR features?

Yes. TiVo provides the ultimate multi-room DVR experience through the use of TiVo Mini receivers. By adding a TiVo Mini to additional TV sets in your home you will get full DVR control (FF, Pause, RW, Record, play back) on every TV and you will also get all of the amazing TiVo features that you get on your main TV set.

What is a TiVo Mini?

TiVo Minis are the receivers that you put no additional TVs in your home to get full DVR control on that TV as well as access to the amazing TiVo features and all the recordings on the main DVR.

Can I play, pause, FF, RW and record using a Mini?

Yes. Minis have full DVR control so you can have full control over live TV, set up a recording or watch a show from the main DVR on the Mini.

Can I pause a recorded show in one room and pick it up in another room?

With TiVo Service from Long Lines you can pause a recording in one room and then pick up from the same point in another room, or even on your iPad or iPhone while in your home!

How many TVs can get TiVo service?

Each T6 DVR can support up to 6 additional Minis and you can have TiVo Service on up to 20 TV sets in your home by adding multiple DVRs and Minis. However, in some large configurations, not all TV sets will be able to communicate with one another and share recordings. If you want to connect more than 10 TVs, call us and speak to a specialist to understand the details.

TiVo APP FOR TABLETS & SMARTPHONES Can I watch TV on my tablet or smart phone?

TiVo Service from Long Lines provides you with the ability to stream Live TV or Recordings directly to your tablet or smart phone while inside of your home at no extra cost. iPad® and iPhone® users running iOS 7.0 and later also have the option to download shows off the DVR and take them with you on the road.

Can I go online to manage my scheduling and recording?

Yes, you can use the app on your tablet, smartphone or laptop from anywhere to search for shows and schedule recordings away from home.

Can I download any recorded show to play offline?

iOS users have the option to download a majority of shows. Not all content can be downloaded or transferred due to the copy protection restrictions by content owners. Download & take to go is not currently available for Android users.

Service Features - What is a Season Pass?

Season Pass is like a DVR series recording feature, but way better. With Season Pass you can select the show you want to record and choose to record all the episodes or only the new ones. Plus, you can set up to add extra time to a show for all those popular shows that run a few minutes longer than normal. You can also create a Season Pass for new TV shows and off-season TV shows months before the shows are airing on TV. Just create your Season Pass with the "All Channel" option, and the TV shows will record for any channel on which they air.

What is TiVo Universal Search?

Universal Search allows you to easily find a show or movie based on title, actor or keyword. TiVo searches across both Live TV and On Demand to find what you want.

What is a TiVo Wishlist Search?

If you’re interested in a specific actor (“George Clooney”) or topic (“Football”), create a WishList Search that will constantly searches in the background and every time a movie or show airs that matches your criteria, it will be recorded. You can enter criteria for key word, actor, title, director, genera and type of program. This is the ultimate way to find shows and movies on your favorite topics, actors or teams.

What is What to Watch Now?

What to Watch Now provides you with a choice of the best popular shows, movies, sports and kids entertainment that is available to watch right now. This will become your first destination when you get home, instead of going to the channel guide.

What are TiVo Suggestions?

TiVo Suggestions get to know what you like to watch based on your DVR recordings and your rating of shows. Then it will automatically record shows and movies that it thinks you will like so that they are there for you on your DVR. TiVo Suggestions will never replace shows you request or prevent them from being recorded and they are always the first programs deleted to make room for recordings you request.

How does Browse Work?

If you are in the mood for a comedy, drama or action movie or TV show. Use TiVo’s browse feature to see what is on in a specific genre or category, then select a program to record in the future or watch right now from live TV or On Demand!

How do I set up TiVo Service from Long Lines?

Just give us a call and we’ll take care of it for you! When you order TiVo Service we will schedule a professional installation with one of our experienced technicians to come to your home and set up the service for you.

If I am a current DVR customer, can I exchange it for TiVo?

Yes, if you would like to switch your DVR to TiVo service just give us a call.. We are happy to switch your service so you can start enjoying the Ultimate TV experience. Please note there will upgrade charges that will apply.

If I am a current DVR customer, can I transfer my recorded shows and schedules?

Unfortunately, you cannot transfer recorded shows and recording schedules from your DVR to your new TiVo T6 DVR. We have guides on our website to help you set up your personal preferences, searches and events.

Do I need to run new wires for the TiVo T6 DVR and Minis?

T6 DVRs and Minis are connected using the existing coaxial cables in your home and use technology called MoCA to communicate, share shows, movies, live TV & DVR functions. If you house has older wiring we may need to replace some portion of that wiring, but for most customers there is no need for new wiring.

I can’t find my show in a search even though I know it’s on.

The TiVo T6 DVR uses your Channel List to search for shows. Verify that the channel is selected in your Channel List. Does the channel have a check mark next to it? To give it one, highlight the channel and press SELECT.

Why wasn’t my show recorded?

You can view History for an explanation of why the show did not record. History is the first selection in the To Do List. (To open the To Do list, go to TiVo Central, then choose ‘Manage Recordings & Downloads,’ then ‘To Do List.’).

I can’t get to one of my channels.

Review your channel list to make sure all the channels you subscribe to are marked with a yellow check. Compare the channel list to the list of channels in your cable plan.

My TiVo remove control doesn’t work with my TiVo T6 DVR.

Be sure you are using the TiVo T6 DVR’s remote control, and that you hold it so that the TiVo button points toward the TiVo T6 DVR.

I haven’t recorded enough shows to fill my TiVo T6 DVR, but when I try to schedule more shows the TiVo T6 DVR says there isn’t room.

The TiVo service includes smart scheduling features that track not only how much space you currently have on your TiVo T6 DVR, but also how much space will be needed in the near future to record all the shows you have scheduled. If your TiVo T6 DVR will be full in the near future, the TiVo service informs you and suggests options — such as allowing some shows to be deleted early — that will allow you to schedule additional recordings. With the TiVo service, you always have the final say over what gets recorded and how long it’s kept.


What is LongLines2GO

LongLines2Go allows you to watch TV, well, anywhere! As a cable TV subscriber from a participating cable provider, LongLines2Go gives you access to TV shows, movies, behind-the-scenes content and more, most at no additional charge. Once you've registered, download apps from your favorite networks for your smartphone, tablet, computer or smart TV and start watching.

Not all networks have apps available for all platforms. Check your device's app store to see what's available.

The networks that you'll be able to watch correspond with your cable TV subscription. Not all networks have content available through LongLines2Go.

How is LongLines2Go different from other online video streaming services?

LongLines2Go is included at no additional charge with your cable TV subscription. LongLines2Gois an extension of your cable TV subscription. It allows you to watch the same shows and programs you watch on TV from wherever you what, whenever you want.

Streaming services like Netflix, Amazon Prime and Hulu only offer past seasons of shows so you have to wait to watch the current season. With LongLines2Go, you can watch the current season of your favorite shows within days of their premiere. Most networks also make past episodes and "behind-the-scenes" videos available.

How much does it cost?

Nothing. LongLines2Go is a service provided by your cable provider at no additional cost. You'll have access to networks that are part of your cable TV subscription.

Please keep in mind that data overage charges may apply from your cellular carrier or Internet provider (only if your internet is not Long Lines. Long Lines Internet subscriptions come with unlimited downloads.). Streaming video transmits a lot of data so it is very easy to go over your data plan. Check your data plan before you start watching. Please know that we have no way of knowing when you have exceeded your data plan. You are responsible for all of the charges made by your mobile carrier.

Where can I LongLines2Go?

Just about everywhere! LongLines2Go works anywhere you can receive an Internet signal: inside your house, at the office, shopping mall, hotel, airport or when you're waiting in the car to pick up the kids. Wired connections and in-home WiFi will provide the best quality. The quality of streaming while connected to a public WiFi network, like at a restaurant, will vary depending on the strength of the signal.

LongLines2Go and content authorized through LongLines2Go is only accessible in the US and US territories.

What can I watch?

Each network determines what programs to make available, when and the length of time they are available. LongLines2Go and participating cable providers have no control over what is made available. Generally, networks have the most recent episodes of TV shows as well as past episodes or seasons of TV shows available for you to watch. They may also include movies, behind-the-scenes content or special, web-only content. Some networks even include a live feed of the network.

Why aren't all networks I subscribe to available?

Not all networks and channels make their programs available online.

Why aren't all programs available?

A TV network doesn't necessarily own all of the rights to all of the programs they transmit. A TV network may have the right to transmit a movie, but only to TV sets, not on LongLines2Go. So, once again, it depends on the TV network.

What LongLines2Go programs can I watch?

Once you are registered, you can watch any LongLines2Go program as long as you are a subscriber to that network. For example, you must be an A&E subscriber to watch A&E's LongLines2Go programs.

What devices can I use?

Almost all LongLines2Go programs are available on computers and Apple or Android smartphones or tablets. Several TV networks also have applications for popular streaming devices like Apple TV, Roku, Google Chromecast and Xbox.

Some TV networks are not available across all platforms. Visit your device's app store and search by the network name for available applications.

How many different devices can I use?

There is no limit to the number of devices you can use. However, TV networks may limit the number you can use at the same time. Please refer to the policies and terms of use for each app you use for details.

Does watching LongLines2Go count against my mobile data plan?

It might. Check the data plan for your cellular network or Internet service before you start using LongLines2Go. LongLines2Go programs transmit a lot of data. That can become expensive if you have a limited data plan. Please know that we have no way of knowing when you have exceeded your data plan. You are responsible for all data charges made by your mobile carrier or Internet provider.

Will I be able to watch my LongLines2Go programming content while traveling outside of the USA?

Programming and Distribution rights vary by programmer however, as a general rule, rights are restricted to the US and US territories for content distribution by USA cable operators. In an online environment these restrictions are imposed by the programmer based upon the inbound IP address (International/Country code specific) used to gain access to the portals/apps/players. International travelers should be aware of these limitations and expectations should be measured accordingly.