Customer Support

Text Alerts


Get monthly alerts sent to your mobile phone FREE*!

Text LONGLINES to 90622. Have your Account number and pin number ready to opt-in.

Two-way access to your Long Lines customer account information is now available on your mobile device via text messages!

Scheduled appointment reminders and view account information like balance, due date, payment confirmation, and more.

GO Care is simple to use and available on any mobile phone. It is provided at no charge by Long Lines.

Things you'll need to get started:

  • Long Lines account number
  • 4 digit PIN you added to your account
  • Mobile phone and phone number
Customer suppport page text alerts Asset

Keyword Reference Guide

Here is a list of keywords available through GO Care:

LONGLINES: Text LONGLINES to 90622 to initiate the Opt-In process through your mobile phone. You will be asked for the Account Number and 4 Digit PIN Number on the Account for Verification.

BAL: Text BAL to 90622 at any point during the month to receive a text message with your current balance due & the date it is due.

PAY: Text PAY to 90622 at any point during the month to receive a text message with your most recent payment posted to your account and when it was posted.

APPT: Text APPT to 90622 to receive a text message with any scheduled appointments you might have.

OUTAGE: Text OUTAGE to 90622 to inquire if a service outage exists in your area.

HELP: Text HELP to 90622 to receive a text with all available KEYWORDS to access your account information.

STOP: Text STOP to 90622 at any time during the month to stop receiving SMS account alerts to your mobile phone.

*Subject to Terms and Conditions

This service is provided at no charge by Long Lines Broadband. Customers’ mobile service provider may charge the mobile user to send/receive text messages depending on the terms of their mobile account. Long Lines Broadband respects our customers' privacy and will never sell our customers' personal contact information.